Resume
Specialized in business analysis, process optimization, and technology-business alignment.
Work Experience
Paycom
Dallas, TXBusiness Analyst II
Jan '24 – PresentBusiness Analyst I
Jun '22 – Dec '23- Serve as the primary liaison between Go-To-Market teams, product managers, and engineering to align business objectives with technology solutions for payroll platform enhancements impacting 36,000+ client companies.
- Lead requirements elicitation workshops with cross-functional stakeholders, translating business needs into well-structured user stories organized into epics with clear acceptance criteria in JIRA.
- Spearheaded Salesforce CRM integration with Paycom's client onboarding workflow, defining functional specs and data mapping requirements that reduced client setup time by 35%.
- Designed and proposed scalable business solutions by conducting in-depth gap analysis between legacy workflows and target-state processes, producing BRDs that drove a $2M system modernization initiative.
- Planned and coordinated UAT activities across payroll, benefits, and compliance teams — creating test plans for different user types, writing test scripts based on user stories, and guiding 15+ stakeholders through testing with 99.5% defect-free deployments.
- Mentored and guided 3 junior Business Analysts on requirements documentation standards, user story writing best practices, and stakeholder communication techniques.
- Facilitated Agile ceremonies including sprint planning, daily stand-ups, and retrospectives for a 12-person cross-functional team, improving sprint velocity by 20%.
- Built automated data validation workflows using SQL and Python, translating technical insights into easy-to-consume reports for business leadership, reducing manual QA effort by 40 hours per sprint.
- Led Salesforce CRM configuration for the client success team, gathering requirements through stakeholder interviews and designing custom objects, workflows, and dashboards that improved client retention tracking by 28%.
- Created process flow diagrams, wireframes, and BPMN models using Visio and Figma, reducing requirements ambiguity by 45%.
- Facilitated workshops and cross-functional meetings to elicit clear, unambiguous requirements, managing changes to project scope and timelines across 5 concurrent workstreams.
- Supported change management initiatives by authoring comprehensive SOPs, training materials, and readiness assessments, accelerating new client onboarding by 25%.
- Collaborated with data engineering to define ETL requirements for migrating 200+ client datasets to Paycom's cloud platform, ensuring data integrity across payroll, tax, and benefits modules.
- Presented bi-weekly status reports and risk assessments to senior leadership, translating technical information into strategic recommendations.
The University of Oklahoma
Norman, OKBusiness Analyst – Graduate Assistant
Aug '21 – May '22Junior Business Analyst Intern
Jan '21 – Jul '21- Led requirements gathering and process design for a campus-wide Salesforce CRM implementation serving 30,000+ students, coordinating across 8 departments from discovery through UAT.
- Facilitated JAD sessions and stakeholder workshops with department heads to elicit, document, and validate CRM requirements, creating BRDs, use case diagrams, and data dictionaries.
- Developed interactive Power BI dashboards visualizing enrollment trends, financial aid allocation, and departmental KPIs, translating complex data into actionable insights for executive stakeholders.
- Mapped as-is and to-be business processes using BPMN notation, documenting 12 business process models that drove the university's digital transformation initiatives.
- Partnered with IT Services to analyze student enrollment workflows, identifying bottlenecks that led to a 35% improvement in registration processing time.
- Supported Salesforce CRM data migration by validating student records, cleaning 15,000+ contact entries, and documenting data mapping specifications.
- Wrote UAT test scripts based on user stories and acceptance criteria, logging 80+ defects in JIRA and coordinating fixes with the development team.
- Analyzed departmental spending data using Excel and SQL, producing monthly variance reports that identified $120K in cost optimization opportunities.
Core Competencies
Business Analysis
Requirements Gathering & ElicitationBRD/FRD/SRSUser Stories & EpicsProcess Mapping (BPMN)Gap AnalysisUAT Planning & Test ScriptsStakeholder ManagementUse Case ModelingChange ManagementWorkshop Facilitation
CRM & Platforms
Salesforce CRM (Admin & Config)Dynamics 365ServiceNowJiraConfluenceMicrosoft Office 365SharePoint
Data & Analytics
SQLTableauPower BIExcel (Advanced/Pivot/VLOOKUP)Python (Pandas)Data ValidationETL Concepts
Design & Modeling
VisioFigmaLucidchartMiroBalsamiqDraw.io
Methodologies
Agile/ScrumWaterfallSAFeSix Sigma (DMAIC)SDLCITIL
Startups & Projects
Salesforce CRM Integration — Client Onboarding
2024Salesforce CRMJIRAProcess MappingBRD
University CRM Implementation (Salesforce)
2021 – 2022SalesforceUATBRDChange Management
Enterprise UAT Framework Design
2024UATTest PlanningJiraDocumentation
Data Validation & Reporting Automation
2024SQLPython (Pandas)Power BIData Validation
Client Dataset Migration
2023ETLSQLData MappingCloud Migration